The patient joins from a private, expiring browser link without creating an account.
Count every install, account, permission, tab, and click required before the patient can see the room.
Camera, microphone, therapist controls, and the patient room are part of the same session workflow.
Confirm whether video is built in or requires a separate meeting app, subscription, link, or window.
The stimulus renders in the patient's browser while the therapist controls speed, direction, shape, color, size, duration, and repetitions.
Test what the patient sees under normal bandwidth; do not infer stimulus quality from the therapist preview or screen sharing.
Alternating left-right audio runs with the visual pacing and includes patient-side volume control.
Use headphones on the patient device and check channel alternation, browser permissions, volume, and synchronization.
A patient panic or pause signal is relayed live to the therapist during the room session.
Ask the patient to trigger the control and confirm what stops, what the therapist sees, and what happens if audio or video fails.
After a patient reconnects, the active BLS configuration and running state are replayed to the room.
Disconnect Wi-Fi during a test set, rejoin, and verify room authorization, state restoration, and safe therapist control.
Therapist routes require an authenticated account; patient access uses a separate session token.
Try private routes while logged out and try an expired or altered patient link. Access should fail safely.
Patient profiles, sessions, saved BLS settings, notes, worksheets, and session completion remain in one workspace.
Map where each item is stored, who can see it, whether it is essential, and what must still be documented elsewhere.
Therapist and patient flows are available in English, Spanish, Portuguese, and French.
Test the actual patient room and controls, not only translated marketing pages.
Public security, privacy, DPA, subprocessor, and HIPAA/BAA information is available for review.
Check encryption, access controls, retention, subprocessors, incident terms, data location, and whether your practice needs a signed DPA or BAA.
Try EMDRSuite free for 14 days without a card. The trial starts when you create your account and ends without an automatic charge. Afterwards, choose whether to subscribe for €24.99/month through Stripe.
Confirm the trial clock, card requirement, taxes, usage limits, renewal price, cancellation route, exports, and deletion terms.
A public health endpoint and external status page report application, database, realtime relay, and service monitoring.
Check current status, incident history, support path, and what fallback you will use if the service is unavailable.