Refund and Cancellation Policy

Last updated: October 6, 2026. This policy explains subscription cancellation, renewal, failed payments, and refund handling for EMDRSuite.

Subscription billing

EMDRSuite subscriptions renew monthly unless cancelled. The final price, currency, taxes, and renewal date are shown during Stripe Checkout or inside the billing portal.

Cancellation

Therapists can cancel through account settings and the Stripe billing portal. Cancellation normally stops future renewals while keeping access until the end of the paid billing period.

Refunds

Monthly SaaS fees are generally non-refundable once a billing period has started, except where required by law or where EMDRSuite approves a refund as a customer support exception.

Trials and promotions

Try EMDRSuite free for 14 days without a card. The trial starts when you create your account and ends without an automatic charge. Afterwards, choose whether to subscribe for €24.99/month through Stripe. Paid subscriptions renew automatically until cancelled. Existing subscriptions and trials retain their agreed terms.

Failed payments

If payment fails, Stripe may retry the charge and EMDRSuite may limit access until billing is resolved.

How to request help

Billing questions, refund requests, or cancellation issues can be sent to billing@emdrsuite.com with the account email and relevant invoice information.